Question 1

Are there any extra fees (tax, shipping, handling)？

Accepted Answer

5.It depends on terms,such as EXW,FOB or CIF,will be different.

Question 2

What is your MOQ for standard products?

Accepted Answer

Min is one set.

Question 3

Can you accept a small trial order?

Accepted Answer

Yes,we can.

Question 4

Do you offer discount for large orders?

Accepted Answer

Depends on the specific products, good discount will be offered.

Question 5

What’s the unit price for bulk quantity?

Accepted Answer

It depends on exact quantity,more quantity will be with more discount.

Question 6

What’s the earliest delivery time I can get?

Accepted Answer

For some of our standard products,quickest delivery time could be within 7 days.

Question 7

How long is your production lead time?

Accepted Answer

If standard voltage and for standard products,delivery time is 15-20 days only,for customized,will be a littler longer.

Question 8

What is your monthly production capacity?

Accepted Answer

Usually 50 sets per month.

Question 9

How do you handle urgent orders?

Accepted Answer

We will ask workers to work more and we will bear their cost for additional work.

Question 10

Which shipping methods do you offer?

Accepted Answer

It depends,we do by truck,by train and by air and by ship.

Question 11

What certifications do you have?（CE, ISO, FDA…）

Accepted Answer

We have CE,ISO,SGS.

Question 12

How do you control product quality?

Accepted Answer

We have professional technical engineers team,each order will be checked carefully before production and will check each units after order finishes to make sure all is ok before shipment.

Question 13

Can you provide free samples?

Accepted Answer

No,our main products are machines,not small things,but we can provide sample machine with our cost prices without any profit.

Question 14

What is the warranty period for your products?

Accepted Answer

Our warranty is 24 months,can if need 36 months,also can do,just add some costs.

Question 15

What materials are your products made of?

Accepted Answer

Since our products are machines,so material will be carbon steel etc.

Question 16

Do you support OEM/ODM service?

Accepted Answer

Yes,we can

Question 17

Can you customize logo/packaging/size?

Accepted Answer

Yes,we can.

Question 18

How much is the mold fee for customization?

Accepted Answer

Mold fee can be free if buying with machine after confirmation.

Question 19

What’s the MOQ for customized orders?

Accepted Answer

Min will be one set.

Question 20

How long does OEM sample take?

Accepted Answer

7-10 days.

Question 21

What payment terms do you accept?（T/T, L/C…）

Accepted Answer

We can do T/T and L/C,but if with T/T,we will provide better price,since we like simple TT payment.

Question 22

Can you accept PayPal or credit card?

Accepted Answer

Usually we do not use Paypal or credit card,since our products are machines,not small items.

Question 23

How do you handle defective goods?

Accepted Answer

If its our problem,we will make Compensation and provide necessary spare parts

Question 24

What’s your after-sales service process?

Accepted Answer

24 ours online by whatsapp or wechat,we will have a after service group for each order.

Question 25

Do you have customers in my country?

Accepted Answer

5.We have been selling different machines over 15 years,we have many clients in different areas,if your country is one of them,then answer is yes.

Question 26

Why should I choose you over other suppliers?

Accepted Answer

We are doing selling machines over 15 years,i am not sales,i am also a half-engineer,we have professional engineer team,we provide strong after service,also we can control delivery time which means we could make delivery time shorter.

Question 27

What’s the difference between your model A and model B?

Accepted Answer

Different model means different machines,Different models means different functions and different prices.

Question 28

Is your product safe for [food/medical/outdoor] use?

Accepted Answer

Yes,our product are all machines and with it has protection device for using for electrical parts and mechanical parts,and there are many safety sticker on the machine to remind workers while using.

Question 29

How can I place an order with you?

Accepted Answer

We will make Proforma Invoice and contract with your company information and our company information,if we do by T/T,just send us down payment and balance to be paid before shipment,of course,we will send machine testing videos and photos before sending us balance payment.

Question 30

What information do you need for a quotation?

Accepted Answer

Since we are selling machines,we need technical requirement for the machine so that we can choose and recommend suitable and correct model of machine,also need to tell us which payment do you prefer.

Basic configurations
Basic configurations	Rack form	Gantry frame structure, with overall tempering and sandblasting treatment
	Guide rail spacing	6000mm
	Guide rail length	20000mm
	Guide rail model Drive mode	National standard 24KG/m track, each piece is 2 meters long.
	Numerical control system	(Panasonic) Servo Dual Drive
	Operator station position	Shanghai Jiaoda 2300B
	Electrical control part	Hanging type, right operation
	Numerical control cutting torch moving body	Schneider/Ohmicron/1 set
	Drive system	Aluminum 2 sets
	Reduction system	Three sets of Panasonic servo (750W * 2 sets, 400 * 1) from Japan
	Lateral mechanical transmission	Shimpo Reducer 3 sets
	Longitudinal mechanical transmission	Precision gear rack and linear guide rail 1 set
	Lateral wiring	Precision gear and rack 2 sets
	Longitudinal wiring	Chain 2 sets
	Numerical control flame cutting torch	Slider type 1 set
	Straight bar cutting torch	2 sets
	Rack form	12 sets
Function configurations
Function configurations	Longitudinal and transverse electronic limit switches	4 sets
Function configurations	Vertical mechanical limit device	2 pieces
Technical parameters
Technical parameters	Effective cutting width	≤5200 mm
	Effective cutting length	≤175000 mm
	Travel speed during idle operation	20- 6000 mm/m Stepless adjustment
	Cutter lift stroke	≤150mm
	Flame cutting thickness	5-150mm
	Overall machine accuracy standard	JB/T5102-1999
	Linear positioning accuracy	± 0.2 mm / 1 m
	Linear repeatability accuracy	± 0.2 mm / 1 m
	Overall drawing accuracy	Draw 800×800mm squares, with diagonal lines and rounded points precision of 0.2 mm.
	Speed error	3%
	Cutting roughness (quality cutting)	Ra≤12.5
	Flame cutting medium	Oxygen / Propane

GZ-6000 CNC flame cutting machine